Frequently Asked Questions
Discover everything you need to know about your Elleme experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days for domestic orders and 7-10 business days for international destinations.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items and intimate apparel are final sale.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Where are Elleme products manufactured?
Our collections are designed in Paris and meticulously crafted by skilled artisans in Italy, ensuring the highest standards of quality and ethical production.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay.
Do you offer repairs for leather goods?
Yes, we stand by the quality of our craftsmanship. We offer a one-year warranty on all handbags and shoes covering manufacturing defects.